ARTICLE 1 - PAYMENT TYPES
We accept most major credit cards. We will accept wire transfers and checks. Shipment of product will occur once payment has cleared our bank account. Your card will be charged prior to shipping. All transactions are in US dollars.
ARTICLE 2 - SHIPPING
You have the choice of how your purchased product is shipped. A one-time Handling Fee will be applied to your shipping costs at the time of purchase. Please inspect your new product immediately upon arrival. If there are concerns with the shipping box or materials, or if you have any other concerns regarding your shipment, please email us at Support@ProShotReturn.com within 24 hours. We are not responsible for: 1) the cost to replace product due to damage caused by the shipping carrier, 2) late deliveries due to incorrect addresses, 3) weather or events beyond our control, and 4) missed deliveries due on the part of the shipping carrier. Five Star Business Consultants, Inc. and ProShotReturn.com hires a third party for delivery. Guaranteed deliveries are optional for an additional fee. If products are returned to ProShot Return as a result of an incorrect address provided by the customer, the customer will be responsible for all shipping costs related to the return and reshipment.
ARTICLE 3 - ORDER PLACEMENT
Our normal business hours are Mon – Fri (8:00am – 5:00pm MST). Daily shipping cutoff is 1:30pm MST Mon – Fri. Orders placed after 1:30pm will ship out the following business day. Saturdays and Sundays are non-operating business days.
ARTICLE 4 - QUESTIONS
You can contact us by phone during our normal business hours on Mon – Fri (8:00am – 5:00pm MST at: 720-535-7366 or by email at: Support@ProShotReturn.
ARTICLE 5 - RETURN POLICY
We believe you will be completely satisfied with the performance of the ProShot Return. However, in the unlikely case you are not completely satisfied with your purchase, you can return it within 30 days from your purchase date.
The original purchasing customer of the ProShot Return must obtain a "Return Merchandise Authorization" (RMA) number from the manufacture, in order to return the product. All shipping expenses are the responsibility of the customer. Package and product must be returned in new condition and in the original packaging containers in order to ensure the product will be received by the manufacturer undamaged. A 20% restocking fee on the product purchase price will apply to all product purchase refunds.
Refunds will be credited in the same form as the original payment type. You must return your product by the same method with a tracking number to the address stated in your (RMA).
ARTICLE 6 - RESTOCKING FEE
If you have taken receipt of the ProShot Return box(es) and the product is returned within the specified "Money-Back Guarantee" period, a 20% restocking fee will apply on the receipted purchase price of the product. We recommend you keep all the packaging and boxes for the ProShot Return to return shipment to us during the "Money-Back Guarantee" period. If there are parts missing or they are damaged then the restocking fee of 20% may increase.
ARTICLE 7 - REFUNDS
To obtain a refund from us, you must first obtain a "Return Merchandise Authorization" (RMA) number from us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed based on the receipted value of your purchase, less the restocking fee and a credit will automatically be applied to your credit card or original method of payment, within a specified amount of days. We reserve the right to reject any refund on the basis of fraudulent claims, misuse of product, and/or failure to follow instructions or warning labels and statements.
ARTICLE 8 - LATE OR MISSING REFUNDS
The timing of refunds when using bank cards, bank checks, bank credit card, and/or any other payment processing means for purchases are subject to the length of time by those institutions' processing policies and is not the responsibility of Five Star Business Consultants, Inc. and ProShotReturn.com.
ARTICLE 9 - ON-SALE ITEM REFUNDS
Products will be refunded at the product receipted sales price at the time of purchase, less restocking fees or any other fees that may apply. Some items that are deemed "On-Sale" may not be a consideration for return nor refund.
ARTICLE 10 - EXCHANGES
We only replace items if we are the cause of the defective or damaged item. If you need to exchange an item you must contact us and receive a "Return Merchandise Authorization" (RMA) number by calling or emailing us at: 720-535-7366 or Support@ProShotReturn.com.